Refund Policy

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1. Overview

At Vorlaxenchor, we want you to be satisfied with your purchase of VitalWell Daily. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges in accordance with European Union consumer protection laws and Dutch national legislation.

2. Right of Withdrawal (Cooling-Off Period)

Under EU Consumer Rights Directive 2011/83/EU and the Dutch Civil Code (Burgerlijk Wetboek, Book 6, Article 230m et seq.), you have the right to withdraw from your purchase within 14 days without giving any reason.

2.1 Withdrawal Period

The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), physically receives the goods.

2.2 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You may:

  • Email us at: callback@vorlaxenchor.world
  • Send a letter to: Harderwijkerstraat 25, 7418 BA Deventer, Netherlands

You may use the model withdrawal form below, but it is not obligatory:

"To Vorlaxenchor, Harderwijkerstraat 25, 7418 BA Deventer, Netherlands. I hereby give notice that I withdraw from my contract of sale for VitalWell Daily, ordered on [date] / received on [date]. Name: [Your name]. Address: [Your address]. Date: [Date]. Signature (if sent on paper): [Your signature]."

2.3 Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (except for supplementary costs if you chose a delivery option other than the least expensive standard delivery we offer).

We will make the reimbursement without undue delay and no later than:

  • 14 days after we receive the returned goods, or
  • 14 days after you provide evidence of having sent back the goods, whichever is earlier

We will use the same payment method you used for the initial transaction, unless you expressly agreed otherwise.

3. Conditions for Returns

3.1 Unopened Products

Products must be returned in their original, unopened packaging to qualify for a full refund. The seal must be intact.

3.2 Opened Products

Due to hygiene and safety regulations for dietary supplements, opened products may only be returned if:

  • The product is defective or damaged
  • The product differs from what was ordered
  • The product has quality issues

For opened products returned under the right of withdrawal, we may deduct an amount for the diminished value of the goods.

3.3 Exclusions

The right of withdrawal does not apply to:

  • Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
  • Products that have been used beyond what is necessary to establish the nature and characteristics of the goods

4. Return Procedure

4.1 Step-by-Step Process

  • Step 1: Contact us at callback@vorlaxenchor.world to notify us of your intention to return
  • Step 2: Receive return authorization and instructions
  • Step 3: Package the product securely in its original packaging
  • Step 4: Ship the product to the address provided
  • Step 5: Receive confirmation of receipt and refund processing

4.2 Return Shipping Costs

For returns under the right of withdrawal, you are responsible for the direct cost of returning the goods unless the product is defective or we made an error with your order.

4.3 Return Address

Please send returns to:

Vorlaxenchor
Harderwijkerstraat 25
7418 BA Deventer
Netherlands

5. Defective or Damaged Products

5.1 Reporting Defects

If you receive a defective or damaged product, please contact us within 48 hours of delivery with:

  • Your order number
  • Description of the defect or damage
  • Photos of the defective/damaged product and packaging

5.2 Resolution Options

For defective or damaged products, we offer:

  • Full refund including shipping costs
  • Replacement product at no additional cost

We will cover return shipping costs for defective or damaged products.

6. Refund Processing

6.1 Refund Timeline

  • Refund processing begins upon receipt and inspection of returned goods
  • Inspection typically takes 2-3 business days
  • Refund is issued within 14 days of receiving the returned goods
  • Actual time for funds to appear may vary by payment method (typically 5-10 business days)

6.2 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will contact you to arrange an alternative method.

6.3 Partial Refunds

We may issue partial refunds in the following cases:

  • Products returned with opened seals (where permitted)
  • Products with missing components or packaging
  • Products showing signs of use beyond initial inspection

7. Exchanges

If you wish to exchange a product, please follow the return procedure and place a new order for the desired item. This ensures faster processing.

8. Consumer Statutory Rights

This Refund Policy does not affect your statutory rights as a consumer under:

  • Dutch Civil Code (Burgerlijk Wetboek, Book 6 and 7)
  • EU Consumer Rights Directive 2011/83/EU
  • EU Consumer Sales Directive 2019/771 (Sale of Goods Directive)
  • Dutch implementation of EU consumer protection rules

Under these laws, you have rights regarding conformity of goods, including the right to repair, replacement, or refund for products that do not conform to the contract.

9. Legal Guarantee

Under EU law, all products come with a legal guarantee of conformity for 2 years from delivery. This means:

  • Products must match the description and possess the qualities presented
  • Products must be fit for their intended purpose
  • Products must have the quality and performance normal for goods of the same type

If a product does not conform, you are entitled to have it brought into conformity (repair or replacement), receive a price reduction, or terminate the contract.

10. Disputes

If you are not satisfied with how we handle your return or refund request, you may:

  • Contact us again at callback@vorlaxenchor.world to discuss the matter
  • Use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
  • Contact the Dutch consumer protection authority

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page. The policy in effect at the time of your purchase applies to that transaction.

12. Contact Us

For questions about returns or refunds, please contact us:

  • Email: callback@vorlaxenchor.world
  • Address: Harderwijkerstraat 25, 7418 BA Deventer, Netherlands
  • KvK number: Available upon request
  • VAT number: Available upon request if applicable

We aim to respond to all inquiries within 2 business days.